Capture your own meter readings
18 March 2011 | Riaan Engelbrecht
There is no reason why Ekurhuleni residents should receive interim billing for water and electricity consumption due to problems such as obstructed meters and locked gates.
According to Zweli Dlamini, metro spokesperson, consumers can submit meter readings directly, or arrange for after hours readings.
"The metro has introduced various ways of capturing meter readings, to complement the current door-to-door method," said Dlamini.
"Residents have an option of sending readings, either by calling a dedicated call centre, SMSing, emailing or making arrangements for their meters to be read after hours.
"This is part of tightening our processes to ensure the accurate reading of meters and address the issue of interim readings.
"The alternative methods do not mean that meter readers will no longer visit customers, but they are a complementary service to ensure that no meter goes unread.
"Motla Consulting Engineers is the service provider appointed to do the meter readings for electricity and water on behalf of the council."
To make arrangements for meters to be read after hours, customers can contact Motla's call centre on 086 106 6852.
This number is strictly for this purpose and not for any other communication with the municipality.
To SMS readings, customers can follow the following process:
Send a SMS saying "register", followed by your municipal account number to 40882.
After registering you can submit your meter readings by sending the following SMS messages to 40882: to submit water meter readings SMS "set water", followed by your meter reading.
To submit your electricity meter readings, SMS "set elec" followed by your meter reading.
"Residents are urged to submit water and electricity readings in two separate SMS messages.
SMSes will be charged at R3 each.
"Should a resident submit their own readings, this can be done by determining when the readings must be taken and sent through to Motla.
"The readings sent through are captured directly on the server and in the data base," said Dlamini.
"A return SMS will be sent to the resident to confirm the successful submission of the reading.
"For this reason the SMS sent will be charged for."
Readings can also be sent via Motla's website, at www.motla.co.za.
Visit the "Ekurhuleni Customer" link and choose "Online Meter Reading Submissions".
A simple registration process must then be followed.
A specific user name and password will be sent to the customer after registration, via e-mail.
This will ensure that only the user has access to his/her account details.